HR Head | DRC

Position: Location:
Head of HR DRC
Industry: Job ID:
Engineering | Telecom DRCHR671

Key Responsibilities:

Only candidates authorized to work in DRC will be considered.

Responsible for the delivery of HR strategy, policies and procedures in line with both local and group plans ensuring alignment with local nuances.
The role will also be responsible for overseeing the management of fleet, administration and office facilities.

Staff Leadership and Management
•Ability to work in a team
•Responsible for self-learning and development
•Ensure cohesive working with their functional area
•Accountable for meeting and prioritising own targets/deadlines
•Provide information to Manager on work accomplishments, individual/team challenges
•Lead team meetings and contribute on specialist/technical areas when required

•Works to achieve operational targets with significant impact on departmental results.
•Set up and manage adhoc meetings for day to day operational requirements as and when required

•Resolve escalations as per defined escalation/resolution procedures
OpCo Operational
•Design and implement operational changes and provide associated user impact assessment
•Improve productivity and quality through leading practice initiatives
•Provide inputs to the Manager (as required) relating to progress made within the department and in accordance with the measurement metrics set by the organisation
Operational Delivery

Strategic Focus
•Build and manage relationships with high-value external Human Resource Management Support organisations, in areas including Strategic Workforce Planning, Talent Management, Training and Development, Performance Management, Employee Relations, Compensation Strategy and Culture change.
•Ensure that HR Processes are aligned to achieve all elements of the Group sustainable business strategy. (E.g., Increase in adjusted EBITDA margins, Tenancy ratio etc…)
•Champion/Sponsor review of Business Processes (headcount, process optimisation, business optimisation etc), to drive efficiency gains to ensure reduction in divisional budget year-on-year.
•Contribute to the development of best-in-class human capital management strategies to support company’ Senegal’s long-term growth.
•Drive business model reviews/organisational design and restructuring in line with business strategic objectives.
•Advice, guide and support company’ Executive Management in deploying and maintaining best-in-class HR Practices.
•Deliver business value through partnership with internal and external customers – local authorities
•Develop/reform relationships with company’ internal and external customers to

Performance Management:
•Take the lead in driving the successful delivery of company’ Group Sustainable Business Strategy.
•Take the lead and drive a high performance cultural required to improve business performance.
•Ensure adherence to the Employee Performance Management process that enables all employees to be appraised in a fair and consistent manner, ensuring SMART goals and targets are built into the process.
•Coach and mentor the HR team to ensure understanding of the objectives and goals of the division, awareness of all related job requirements and accountabilities and leverage human resources through the deployment of robust people management practices
•Successfully engage the leadership team and external influencers and oversee the implementation of capability and human performance improvement initiatives to improve individual and organizational performance capacity.
•Sponsor the development of competitive and individualised reward and compensation strategies to boost the Employee Value Proposition.
Talent Development:
•Leverage human resources career development opportunities within in Senegal and within the Group
•Lead the team to conduct a gap analysis to identify developmental needs and performance of staff within the division against current and future business needs.
•Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
•Drive efforts to build a high performing team of leaders with thorough understanding and appreciation of HR operations, execution excellence, and people development requirements in sustaining company’ leadership position.
•Ensure the development and maintenance of an effective Career Management Framework, clear career paths, clear conditions of movement in line with the Group strategy and the integration of competency based training programs to enhance career opportunities for employees .

Recruitment Administration:
•Assess resource requirements for supporting Human Resources (HR) operations and oversee strategic workforce planning and associated budget planning to support operations and achieve business strategic and operational goals.
•Review the organisation’s work force needs and develop recruitment strategies, ensuring a fair and effective hiring process is put in place, monitored and periodically reviewed for improvement.

Employee Engagement:
•Establish and obtain approval for organisational effectiveness initiatives to facilitate the achievement of business objectives and in accordance with set regulations and procedures.
•Guide the HR function to develop best practice people management practices to enable the division provide high quality services and attain set goals and objectives of the company in Senegal.
•Serve company’ internal and external customers and provide solutions to improve the customer experience.
•Lead efforts to develop a competitive corporate culture and system of values through well-defined culture change programs to impact employee engagement levels.

Employee Relations:
•Partner effectively with Government Representatives/Stakeholders to enhance company Corporate Brand
•Provide and maintain an effective Employee Relations system promoting a fair process for resolving disciplinary and grievance issues

•Drive Ethics Management and champion Corporate Governance within both internal and external stakeholders.
•Develop fit for purpose people policies in line with group policies
•Continuously review and confirm metrics and measures deployed in the division to support management decision-making.

Fleet, Administration and Office Facilities
•Manage front of house activities and office management
•Facilitate smooth functioning of the office
•Responsible for the management, operations, business planning and maintenance of the company vehicle fleet.
•Lead and implement project that would lead to the effective management of the company fleet and provide recommendations

Supervisory/Leadership/Managerial Focus:
•Oversee the development and performance of direct reports against key performance indicators
•Ensure Executive management and line managers achieve clarity around resourcing, succession planning and capability development necessary for the attainment of company goals.
•Lead annual performance management activities such as performance planning/target setting, performance monitoring and periodic performance appraisals)
•Formulate Strategy for Group and OpCo leadership consideration

Key Performance Indicators – example below, please update
•Optimising business processes and projects
•Introduction of new initiatives
•Enhancing stakeholder engagement

Required Qualifications:

Educated to degree level preferably in Human Resource Management or Business Administration
10 + years of experience in a similar role
3 + years within a senior HR role
CIPD, SPHR(i) etc
Experience of using HRIS, ideally SuccessFactors
Experience of managing a team
Strong verbal and written communication skills – French and English

Please send your CV in English using  the link below;

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